Customer service I free shipping I easy returns
- Emma Ford swimwear will give a full refund for change of mind purchases within 7 days in New Zealand and 14 days internationally. * this excludes clearance sale items
- We do not refund shipping on change of mind or size swaps
- Please package the garment carefully with original tags and in unworn pristine condition
- Covid-19 Returns policy alongside our normal returns policy, please make sure all returns are packaged with clean sanitized hands, garments must be in absolute pristine condition for exchanges and returns - we have extended return timeframes to 14 days locally and 20 days internationally.
- Costs incurred for the return shipping of the purchase to Emma Ford is the responsibility of the customer unless the garment is deemed faulty or incorrect.
- All items will be checked to make sure they have been unused, unwashed and unaltered with all correct tags present. Once the garment has been looked over a replacement or refund will be dispatched at the cost of Emma Ford clothing. An email will be sent with relevant tracking information.
- Please remember to retain proof of postage for your reference. We suggest you insure your package for the full value of the contents and request Return Signature Required, as we cannot be responsible for packages we do not receive.
- If an item is faulty or incorrect it can be exchanged or returned for a refund of the purchasing price.
- Any refunds processed to an international credit card will be calculated using the exchange rate on the day the refund is processed. Emma Ford takes no responsibility for any difference between the refund rate and the rate that the initial purchase was processed at.
- Please note that any local taxes and duties are the responsibility of the purchaser. Emma Ford takes no responsibility for any delay in the processing of your purchase should local taxes or duties be applied.
DELIVERY IN NEW ZEALANDAll New Zealand purchases over $100 are delivered free of charge using Courier Post or Apparel Line, your tracking number will be emailed to you.
Please note we can only deliver to a physical address, not a PO Box
SHIPPING TO AUSTRALIA
We ship to Australia for $25 delivery will take 2-5 working days
SHIPPING TO THE USA
We ship to the USA for $30 delivery will take 5-7 working days
We ship worldwide for $40 delivery will take 5-7 working days
All International orders over $250 are free
Express shipping is available on all international orders get intouch for shipping options
We ship using DHL for international orders, once an order has been placed we will send you out a tracking number
All personal details provided will remain with Emma Ford and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for Emma Ford use only.